Version 2 · effective October 20, 2026 · Español
Subprocessors
Effective date: October 20, 2026
These are the companies that help us run Incident Ally and may process Customer Data. All process data in the United States.
| Provider | What they do for us | Data involved |
|---|---|---|
| Laravel Holdings Inc. (Laravel Cloud), running on Amazon Web Services and Cloudflare | Application hosting, database, background jobs and encrypted file storage | All Service data |
| OpenAI | Speech-to-text (transcription) | Audio of staff accounts and answers |
| Anthropic | Reading the account to fill out forms; translations; interpreting spoken answers | Text of the account and report fields |
| Resend | Email delivery | Email addresses, names, email content (sign-in links, report copies, notices, news) |
| Stripe | Payments and billing | Billing contact, payment details, plan |
| Rackspace Technology | Our support and business mailboxes | Messages you send to us |
We will update this page at least 30 days before adding or replacing a subprocessor, except in an emergency. Questions: privacy@incident-ally.com.